GeneralDashboardAPIPartners

General

What channels are supported by Eazy?

Currently Eazy allows you to connect the following channels: Apple Business Chat, Facebook Messenger, Google Business Messages, Line, SMS, Twitter, Viber Business, WhatsApp Business and Webchat. Customers can also connect their own custom channels.You'll also have access to new channels as they become available.

Does Eazy provide a free trial for the dashboard?

Yes. Businesses that want to try out the dashboard can do so for 14 days. If you decide it's not the right fit, monthly fees do not apply.

Are chatbots supported?

It is possible to integrate chatbots into the dashboard. For example, the chatbot can initiate the conversation and as soon as necessary, the chatbot can make a handover to a real agent.

Dashboard

Is it possible to prioritize incoming live chat requests for agents over the requests from other channels?

Yes, agents can use the Priority Inbox feature to prioritize certain channels that are always displayed on top e.g. live chat.

Can I use two-factor-authentication to log in securely?

Yes, you can use 2fa to log in to the Eazy Dashboard. Besides 2fa, Eazy also supports IP whitelisting and Single Sign On to log in securely.

Is Eazy also optimized for mobile devices?

Eazy needs at least the screen size of a tablet for productive work, with the iPad/other tablets size as the minimal requirement. The Dashboard is not provided as an app currently.

How does the Eazy interface with CRM information?

Eazy enables that information from a CRM can be requested via an API and displayed in the dashboard. Information on the dashboard can also be added/requested on/from the CRM system.

Can I also chat with my colleagues and my team in Eazy?

Yes, in Eazy you can chat 1-on-1 with a colleague, but you can also have internal group conversations with your team.

API

Where can I find the latest API documentation?

Currently, our latest API documentation can be found

here.
Can you also integrate Eazy with other APIs?

To take advantage of all the features that the Eazy API offers, it is best to integrate the Eazy APi directly. However, sometimes this is not possible and you can only use the own API that your software package offers. In that case we can then link and use your API so that you can still use all the advantages that the Eazy platform offers.

Partners

What's included in the Eazy Partner Program?

As a partner you will use the extensive Eazy platform. You can use all modules of the platform and connecting new customers is done in an instant. The dashboard will be delivered in your own look & feel. Logo and various colors can be supplied so that customers can identify your own corporate identity directly recognize. You can also link your own name to the dashboard. In all correspondence (such as emails) with customers will include this name and email addresses being used.

Can I connect my own domain?

We link your own domains with SSL certificates to the dashboard so that customers can reach the dashboard under your own name and domains

How do I connect new customers?

Via the Eazy Partner Portal you as a partner can create customers yourself and manage all settings for customers. This includes settings such as the type of customer (Enterprise, trial account, etc.). But specific limits to the number of channels and / or agents and teams can also be set.

Developer Documentation

Use any programmable language to integrate the communication channels of your choice and connect them into your contact center.

View documentation
Darkmode code console silhouette.,

Get started

Kickstart your customer support productivity. Interested to see how it works? Schedule a free demo to get to learn everything you need to know.

Schedule a demo
Easy interface silhouette