Currently Eazy allows you to connect the following channels: Apple Messages for Business, Facebook Messenger, Google Business Messages, Instagram, Line, SMS, Twitter, Viber Business, WhatsApp Business and Webchat. Customers can also connect their own custom channels.You'll also have access to new channels as they become available.
It is possible to integrate chatbots into the dashboard. For example, the chatbot can initiate the conversation and as soon as necessary, the chatbot can make a handover to a real agent.
To take advantage of all the features that the Eazy API offers, it is best to integrate the Eazy APi directly. However, sometimes this is not possible and you can only use the own API that your software package offers. In that case we can then link and use your API so that you can still use all the advantages that the Eazy platform offers.
As a partner you will use the extensive Eazy platform. You can use all modules of the platform and connecting new customers is done in an instant. The dashboard will be delivered in your own look & feel. Logo and various colors can be supplied so that customers can identify your own corporate identity directly recognize. You can also link your own name to the dashboard. In all correspondence (such as emails) with customers will include this name and email addresses being used.
Use any programmable language to integrate the communication channels of your choice and connect them into your contact center.View documentation