General
Currently Eazy allows you to connect the following channels: Apple Business Chat, Facebook Messenger, Google Business Messages, Line, SMS, Twitter, Viber Business, WhatsApp Business and Webchat. Customers can also connect their own custom channels.You'll also have access to new channels as they become available.
Yes. Businesses that want to try out the dashboard can do so for 14 days. If you decide it's not the right fit, monthly fees do not apply.
It is possible to integrate chatbots into the dashboard. For example, the chatbot can initiate the conversation and as soon as necessary, the chatbot can make a handover to a real agent.
Dashboard
API
Currently, our latest API documentation can be found
here.To take advantage of all the features that the Eazy API offers, it is best to integrate the Eazy APi directly. However, sometimes this is not possible and you can only use the own API that your software package offers. In that case we can then link and use your API so that you can still use all the advantages that the Eazy platform offers.
Partners
As a partner you will use the extensive Eazy platform. You can use all modules of the platform and connecting new customers is done in an instant. The dashboard will be delivered in your own look & feel. Logo and various colors can be supplied so that customers can identify your own corporate identity directly recognize. You can also link your own name to the dashboard. In all correspondence (such as emails) with customers will include this name and email addresses being used.
Use any programmable language to integrate the communication channels of your choice and connect them into your contact center.
View documentationKickstart your customer support productivity. Interested to see how it works? Schedule a free demo to get to learn everything you need to know.
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